Frequently asked questions.

There is a free tier with the full trade journal, broker imports, basic emotion tracking, nervous system check-ins, and lifetime basic stats. Pendulum Pro is $29.99/month and unlocks the AI coach (5 modes), real-time tilt detection, the 8 shadow trader personas, the 11-exercise regulation toolkit, the weekly review, and the full reflection + beliefs + uncertainty gym stack. See the pricing page for the current full breakdown.

Pendulum is a month-to-month subscription. Cancel anytime from your billing page and you keep Pro access until the end of your current billing period. We do not offer retroactive refunds on months already billed, except where required by law (for example, consumer protection regulations in some jurisdictions). If you hit a billing issue, email support and we will make it right.

Go to /billing while logged in and click Manage subscription. You will be sent to a secure Stripe customer portal where you can cancel with one click. Cancellation takes effect at the end of your current billing period — you keep Pro until then.

Pendulum supports 60+ brokers and platforms through CSV import, including NinjaTrader, Tradovate, Rithmic-based platforms (Apex, Topstep, etc.), Interactive Brokers, TD Ameritrade / thinkorswim, TradingView, Sierra Chart, Bookmap, ATAS, Jigsaw, and every major prop firm platform. If your broker can export a CSV of executions, Pendulum can import it. We do not require broker credentials — you never hand us your trading account login.

No. Pendulum Trader is a web app that runs in any modern browser on desktop, tablet, or phone. No Chrome extension, no NinjaScript add-on, no installer. Sign up, log in, start using it.

Yes. Everything you enter — trades, journal entries, emotional incidents, reflections, session logs — can be exported from your account settings at any time, in CSV and JSON formats. We do not hold your data hostage. This also satisfies GDPR data portability rights.

Email support@pendulumtrader.com with the subject line "Delete my account" from the email address on the account. We will confirm and permanently delete your account and all associated data within 30 days, and purge it from backups within another 30. Deleted is deleted — we cannot restore it. See our Privacy Policy for full retention details.

No. Your trades, journal entries, emotional logs, and AI coach conversations are never used to train third-party AI models. Coach prompts are sent to Anthropic under their zero-retention API terms where available. Your data is yours — we store it to operate the service for you, and that is the only reason we store it.

No. Pendulum is an educational and trading-psychology coaching tool, not investment advice. We are not a broker-dealer, investment adviser, commodity trading advisor, or financial planner. Nothing the AI coach says, nothing in the Hermetic principle articles, and nothing in the tilt risk scores constitutes a recommendation to buy or sell any security or futures contract. See our full Risk Disclaimer for the long version.

Yes — that is the whole point. The AI coach is injected with your real trading data: recent trades, emotional incidents, nervous system check-ins, journal entries, and the patterns Pendulum has detected in your behavior. This is what makes the coaching actually useful, as opposed to generic "stick to your plan" advice. The context window is scoped tightly to your own account — the coach never sees another trader's data.

Yes. Pendulum is designed to pair with TraderVue, Edgewonk, TradeZella, or whatever journal you already use. The overlap is minimal — Pendulum focuses on the psychology layer underneath the trades, not the P&L analytics. Many Pro users keep both.

Not yet. The current tier structure is built for individual traders. If you are a prop firm, trading desk, or education business interested in licensing Pendulum for your community, email us via the contact page with "Partnership" as the topic and we will get back to you.

Pendulum is not a magic fix. Most traders start seeing their first clear tilt pattern within 5–7 sessions of consistent use, once enough emotional incidents and nervous system check-ins have accumulated. The structural change — revenge trading dropping significantly, better pre-market regulation, fewer blown sessions — usually shows up in weeks two through four. Results vary based on effort and underlying psychology.

Use the contact form with "Bug report" as the topic, or email support directly. Include what you were doing, what you expected to happen, and what actually happened. Screenshots help a lot. If the bug is blocking something time-sensitive (a live session, an import), say so in the subject line and we will prioritize.

Not at the moment. The current product is deliberately focused on the individual practice — 1:1 with your own data, your own nervous system, your own patterns. A community layer may come later once the core product is rock solid.